RETURN & EXCHANGE & REFUNDS

RETURN

You can return your item upon 14 days of the receipt of the item you wish to return. Please send us an email to include your order number info@shineonyou.co.uk for more information on how to process a return.

Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do not send items outside of this time-frame or they will be refused.

Unfortunately we do not offer a free return label. The delivery fee of the items sent for return belongs to the customer.

Your delivery costs cannot be refunded. Refund is the same as the order paid.

Please note personalised orders are non-returnable.
Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items.

Earrings and pierced items can not be returned due to hygiene reasons.

Sale items sales are final and we cannot refund this.

If you have damaged your items or the show signs of wear we cannot accept a return - they must be in a resealable condition.

We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.

EXCHANGE

You can exchanged your item upon 14 days of the receipt of the item you wish to exchange. Please send us an email to include your order number info@shineonyou.co.uk for more information on how to process a exchange.

Please send item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.

Unfortunately we do not offer a free exchange label. The delivery fee of the items sent for exchange belongs to the customer. However, we will send out the new item for free via Royal Mail.

Please note personalised orders are non-returnable.
Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items.

Earrings and pierced items can not be exchanged due to hygiene reasons.

Sale items sales are final and we cannot exchange this.

If you have damaged your items or the show signs of wear we cannot accept a exchange - they must be in a resealable condition.

FAULTY GOODS

All of our products are carefully checked before they are lovingly packaged.

If for any reason your item is faulty or has been damaged in transit please get in touch immediately via info@shineonyou.co.uk attaching an image of the item in the email will speed the process along. Please do this within 24 hours of receiving your item.

If it has been 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer".

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shineonyou.co.uk.

UNDELIVERED PARCELS

*If you are not at home
*If the courier could not find a safe place to leave the parcel
*If you have not paid the customs tax (for international orders only)
the parcel is returned to us.

When the parcel is returned to us, we will issue a refund for the items.

Delivery charges are not refundable.

If you still want the items, you need to create a new order.

(IMPORTANT for International Customers)

Customs Duties and Address Accuracy

It is the customer's responsibility to pay any applicable customs duties and provide accurate address information for their order.

At Shine On You, we offer a delivery fee of £5 for orders under £100, and free delivery for orders of £100 and above. However, we incur shipping costs ranging from £8 to £25, depending on the size and weight of the package. In cases where the customer provides an incorrect address, fails to pay customs duties, or decides to cancel the order, we are unable to refund the full shipping cost paid to the courier service.

In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.

By purchasing a products with SHINE ON YOU, you agree to all terms and conditions stated.