FAQs
Do you ship to my country?
Yes, we ship worldwide. Order now and add sparkle to your look with SHINE ON YOU jewellery.
How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.
How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.
Can I return/exchange my order?
If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page.
Please note personalised orders are non-returnable.
Can I cancel my order once it has been placed?
We may be able to cancel your order but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.
Please note personalised orders are non-cancellable.
Can I change my delivery address?
Yes, we can change your delivery address if you inform us within an hour of ordering – contact us here.
Where is my order?
We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.
If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.
Why is my package delayed?We ship parcels all over the world via Royal Mail. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, SHINE ON YOU will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
Why do I need to pay customs duty? (for International Customers)
I didn't pay the customs duty/I wrote my address wrong, so my package was returned. What happens now?
It is the customer's responsibility to pay any applicable customs duties and provide accurate address information for their order.
At Shine On You, we offer a delivery fee of £5 for orders under £100, and free delivery for orders of £100 and above. However, we incur shipping costs ranging from £8 to £25, depending on the size and weight of the package. In cases where the customer provides an incorrect address, fails to pay customs duties, or decides to cancel the order, we are unable to refund the full shipping cost paid to the courier service.
In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.