COVID-19 CORONAVIRUS UPDATE
• We are still shipping.
• Due to the current impact of Coronavirus (COVID-19), Royal Mail works with limited staff.
• Delays may occur with the transit of your parcels.
• Thank you for your patience at this time.
• We aim to ship all items by the next 2 working days and delivery can take up to 5 business days, any orders received Friday will be shipped on Monday. (Holidays are not included)
• It is your responsibility to follow up on shipped orders.
• Shine On You cannot be held responsible for delays once an item has been dispatched.
• Please contact the delivery company in any delay. Please note that in such cases, you can get the most accurate information from the delivery company.
• If your order has not been dispatched and you decide you want to cancel your order, a £2.00 restocking fee will be charged.
• By purchasing a products with SHINE ON YOU, you agree to all terms and conditions stated.
• It is very unlikely that your order will be lost by Royal Mail. This situation is low enough to be only once in 1000 orders.
• The undelivered order must have been 45-50 days from the shipment date to confirm it was lost by Royal Mail. It should be known that no action can be made other than waiting within 45-50 days.
INFORMATION FOR INTERNATIONAL CUSTOMERS
• Customs clearance may delay the shipping process, this is totally out of our control, SHINE ON YOU cannot be held responsible for these delays.
• Canadian customers please take into consideration that Canadian orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post, it will update again once delivered.
• Ukraian customers please take into consideration that Ukraine orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Ukraine Post, it will update again once delivered.
UK First Class Signed Delivery (2-5 Working Days) : £0.99
UK Tracked & Special+Fast Delivery (1-2 Working Days) : £6.99
International Tracked Delivery (5-14 Working Days) : £6.99